Warranty Policy

Last updated July 27th, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our refund policy.

Return Process

To return an item, please email customer service at help@galastellar.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return. As for the location, please reach out to us and we will then provide a local spot for the return service. Return shipping charges will be paid or reimbursed by us.

Warranty Policy

We want you to be happy with your purchase from us. That's why we offer the following guarantees:

• 45-day unconditional refund guarantee. You can return your order for any reason within 45 days after receiving it and get a full refund. You just need to send the products back to the address that we provide.

• 3-month quality issue guarantee. If you encounter any quality problems with your order within 3 months after confirming the receipt of it, you can return it and get a full refund or a replacement. This guarantee does not cover any problems caused by human factors, such as misuse, damage, or modification.

• 2-year free accessory and shipping guarantee. If you need any accessories for your order within 2 years after confirming the receipt of it, we will send them to you for free. After 2 years, you can still get free accessories, but you will have to pay for the shipping cost.

Exceptions

The following items cannot be returned or exchanged:

• Items that were intentionally damaged
• Items that were accidentally damaged during installation

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note that Galastellar is not held responsible for any incorrect installation of our products. As such we will not refund products that were damaged due to incorrect installation on the customer’s side.

Warning: We are not responsible for the following risks while using our products, including electric shock, mental sickness triggered by the lights, the whole lamp falling down on the floor, etc. The customer is responsible for using our products in a correct and healthy way.

EU Right of Withdrawal Services

European law principally provides a right of withdrawal on software sales. However, it can be and typically is excluded for boxed software that has been opened and for digitally provided content once it has been made available to the end user. This is what happens when you make a transaction: The EU statutory right of withdrawal ends the moment the content and services are added to your account.

For any EU consumer:

You have the right to withdraw from any purchase of product on Galastellar within 14 days without giving any reason.

For any purchase products, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods ("Hardware Return Period"). For any transaction related to digital content, the withdrawal period will end when the content is made available to you with your prior express consent and acknowledgement that you lose your right of withdrawal.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract by an unequivocal statement. The easiest way to do so is by informing our customer support through help@galastellar.com. If you do so, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from an agreement, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to our returns warehouse without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If the product you wish to return was bundled with a Subscription, the Subscription is automatically cancelled with your return of the product.

Abuse

Refunds are designed to remove the risk from purchasing products or services — not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

How to Request a Refund

You can request a refund or get other assistance with your purchases at help@galastellar.com.

Questions

If you have any questions concerning our return policy, please contact us at help@galastellar.com.

Revision Date

This Refund Policy was last updated on 19 September 2022 ("Revision Date"). If you were a user before the Revision Date, it replaces the existing Refund Policy.